SHOPPING INFORMATION
Delivery charges for orders from an online shop can vary depending on the retailer and the location of the delivery. Sometimes we may offer free delivery for orders over a certain amount, while others may charge a flat rate or a fee based on the weight or size of the order. It is best to check the specific shipping policy of the online shop you are ordering from to know the delivery charges for your order.
Delivery time can vary depending on the retailer, the location of the delivery, and the shipping method selected. Some retailers may offer same-day or next-day delivery for certain products and locations, while others may take several days or even weeks for delivery. It’s best to check the specific shipping policy of the online shop you are ordering from to know the estimated delivery time for your order. It can also depend on the carrier company they are using and their service levels.
After you place an order on an online shop, the retailer will process your payment and confirm the details of your order. They will then pick and pack your items, and prepare them for shipping. The retailer will also provide you with a confirmation of your order and a tracking number, which can be used to track the status of your shipment. Once the order is shipped, it will be delivered to the shipping address provided by you. The carrier company or the delivery service will deliver the package to the address provided by you. You will usually receive a notification of the delivery or may be able to track the package using the tracking number. In some case you may need to sign for package upon delivery.
PAYMENT INFORMATION
The timing of when the payment for an online order is taken from your bank account can vary depending on the retailer and the payment method used.
Generally, payments are taken at the time the order is placed for most of the retailers, this ensures that the retailer has the necessary funds to process and ship your order.
If you receive a damaged or incorrect product, you should contact the retailer immediately. Most online retailers have a customer service department that can assist you with resolving the issue.
You should:
- Keep the original packaging and the damaged/wrong product.
- Take pictures of the product, including any damage.
- Contact the retailer’s customer service department, either by email, phone, or through the retailer’s website.
- Provide your order number and the details of the problem, along with the pictures of the damaged/wrong product.
The retailer will then review your claim and determine the best course of action, which can include:
- Sending a replacement for the damaged/wrong product
- Offering a refund or store credit
- Arranging for a pickup of the damaged/wrong product and sending a replacement
It’s important to follow the retailer’s specific policy and procedures for handling such cases. It’s also important to keep all of your correspondence with the retailer and any related documents in case you need to refer to them later.
Whether or not you can change or cancel an order will depend on the policies of the specific retailer you have placed the order with and also the stage of processing of the order.
In general, most retailers will allow you to cancel an order as long as it has not yet been shipped. Some retailers may charge a cancellation fee or may only offer store credit instead of a refund.
As for changing an order, it depends on the retailer’s policy, some will allow changes to the order like changing the shipping address or the item itself, but some retailers may not allow any changes once the order has been placed.
It’s best to check the specific policy of the online shop you are ordering from to confirm whether or not you can change or cancel your order, and what the conditions and procedures are for doing so.
It’s important to contact the retailer as soon as possible if you need to make changes or cancel an order. The sooner you contact them, the more likely it is that they will be able to accommodate your request.
Package tracking, also known as package tracing or shipment tracking, is a service offered by many online retailers and shipping companies that allows customers to track the progress of their package from the time it is shipped until it is delivered. This service is usually available to customers through a tracking number that is provided by the retailer or shipping company.
Customers can use the tracking number to view the status of their package, including the current location of the package, the expected delivery date, and any delivery-related updates. This information is typically available online and can be accessed through the website of the retailer or shipping company, or through mobile apps.
The package tracking information is updated by the carrier/shipper in real-time, so it’s an easy way for customers to know where their package is and when it will be delivered. This feature is helpful for customers who need to plan around the delivery of a package, or who want to keep an eye on the package while it’s in transit. Some retailers also send email or SMS notifications to the customer with the updated status of the package.